Delivery and returns
Customer satisfaction is our goal. If you are not satisfied with your product, purchase, you may return any unworn, undamaged merchandise purchased online from www.omegawatches.com by mail or overnight carrier, received by Swatch Group within fourteen (14) days of delivery for a refund of the purchase price, provided that the merchandise is original quality and the merchandise and packaging has not been damaged by the purchaser or in transit.
Any watch that fails quality inspection from as exclusively determined by Swatch Group’s Customer Service (e.g. scratches, worn, damaged) will be returned to you and no refund will be issued. Any products that are personalized (embossed, engraved, etc.) cannot be cancelled after purchase. We reserve the right to reject personalized items without providing reason. Personalized, engraved or embossed products cannot be returned.
To request a return, please visit your MyOMEGA account to print out your return label. Let us know why you are returning your item by completing the survey on the back of the packing slip and returning it with your merchandise. The item must be returned with box, warranty cards, user manual, gifts with purchase (if applicable), and any extra links due to bracelet sizing. In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. Carefully package merchandise to prevent damage in transit.
We recommend that all returns and exchanges be sent by UPS or FedEx with a valid tracking number attached. We are not responsible for items which are lost, stolen, misdirected, broken, or damaged during the return process, or do not timely arrive to Customer Service, no matter the reason. All refunds will be issued in the form of the original payment, and Omega is not responsible for any fees which may apply by the form of refund, such as PayPal or credit card transaction fees nor is Omega responsible for the speed in which such refunds are posted to your account. All communications concerning returns and refunds shall be by writing; Swatch Group and Omega will not respond to telephone inquiries. All inquiries concerning repairs are exclusively included on the warranty card accompanying the sale.
Extended Holiday Return Policy: Orders placed between November 27, 2019 and December 23, 2019 may be returned until January 6, 2020. Orders placed on or after December 24th, 2019 will be subject to the standard return policy (14 days).
Return Your Package To
Swatch Group (U.S) Inc.
C/O – Omega Ecommerce Division
55 Metro Way, Suite 1
Secaucus , NJ 07094